About

Abhishek Jay Koushal is a compassionate and empathetic Business Analyst with over 6 years of relevant experience in the IT industry. He started his career as a Software Developer with CGI, where he gained a strong understanding of frameworks, tools, technologies, and team synergy. Abhishek has also written a couple of white papers for STC. He then realized his passion for engaging with people, understanding their problems, and working with them to find solutions. This led him to pursue a Post Graduate Program in Management from Great Lakes Chennai to gain knowledge and build credibility. Abhishek has a love for taking ownership of his work and enjoys being accountable. He worked as a Product Analyst with a reputed bank at Virtusa, where he lived his dream of working with the most amazing people. He analyzed findings from current state customer personas, journeys, business processes, and data to determine customer needs and wants. He participated in design sprints and contributed through ideation, conceptualization, and design prototyping to define user experience. Abhishek also developed disposition matrices/assessment models to bucket features based on retain, retire, or transform. He organized and facilitated workshops with product owners to understand their perspective and devise a strategy for future roadmaps. Abhishek reviewed files, client portals, and other documents to obtain business information and key data informing responses to MVP planning. He created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines. Abhishek collaborated with CX and Architecture teams for the smooth intersection of deliverables for the project backlog. Abhishek is currently working as a Senior Analyst at BCG. He has also worked as an Automation Engineer at CGI, where he designed and implemented end-to-end intelligent automation solutions for clients across BFSI and Telecommunications domains. Abhishek interacted with clients, understood their business problems, translated business requirements to technical specifications, and formulated efficient and scalable solutions. He also collaborated with existing clients to solve complex business problems, furnished POC and demos to potential clients as part of the digital transformation initiative. Abhishek worked on enhancing IAP's capabilities to adapt to the changing technological landscape, which increased the number of IP licensing by 15%. He proactively worked on developing scripts/solutions such as RDA for internal teams and clients. Abhishek has a Bachelor of Engineering in Information Technology from the University of Jammu, Jammu Tawi, and completed his high school from Sainik School Nagrota. He also holds a